OurTopClinic Privacy Policy
Effective Date: 06/04/2026
Overview
Welcome to OurTopClinic, a platform offering healthcare services through our website (www.ourtopclinic.com) and in person consultations at selected locations. This Privacy Policy and Terms & Conditions explain how we collect, use, disclose, and protect your information. This agreement applies to all users, including patients and healthcare providers.
By using OurTopClinic, you agree to this policy. If you do not agree, you may not use our services. We reserve the right to update these terms at any time. Continued use indicates your acceptance.
Information We Collect
We collect both Personal Information and non-identifiable data, including:
- Name, email, address, phone number, date of birth
- Health-related data including symptoms and medical history (Protected Health Information or PHI)
- Insurance information (when applicable)
- IP addresses, browser/device information, and location data
- Payment information for services
- Communications sent through our platform
How We Use Your Information?
We use your information to:
- Provide and manage healthcare services
- Connect patients with healthcare providers
- Process payments and insurance claims (when applicable)
- Communicate with users via phone, email, or SMS
- Provide customer service and technical support
- Improve our services and website functionality
Sharing Information
We may share your information:
- With your chosen healthcare provider
- With insurance companies for billing and verification
- With service providers (e.g. payment processors, cloud hosting)
- As required by law or regulatory agencies
We do NOT sell your information.
HIPAA Compliance & Data Security
OurTopClinic adheres to the Health Insurance Portability and Accountability Act (HIPAA) to protect your PHI. All patient data is encrypted and stored securely.
We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology to process all sensitive information, including transactions, customer data, and medical information, ensuring your data is protected during transmission.
Your Messaging Rights
By opting in to SMS/text communication, you agree to:
- Receive messages from OurTopClinic (reminders, account updates)
- Frequency: varies based on use (usually 1-4/month)
- Message/Data rates may apply
- Opt out by replying "STOP"; for help, reply "HELP"
We do not share messaging opt-in data with third parties.
SMS Compliance Notice
Ourtopclinic respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for appointment reminders, health-related updates, and other important communications from OurTopClinic.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact Ourtopclinic at 18889324771 or 15618030136 or hello@ourtopclinic.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to hello@ourtopclinic.com or 18889324771 or 15618030136. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Ourtopclinic will not sell, rent, or share the collected mobile numbers.
Privacy Policy Terms & Conditions
Cookies & Tracking
We use cookies and tracking tools to analyze usage and improve services. You can disable cookies in your browser settings.
Data Retention
We retain your data for as long as necessary for treatment and legal compliance. Medical records are stored per applicable medical retention laws.
Children's Privacy
Our services are not intended for children under 18 unless under parental supervision. We do not knowingly collect data from minors.
California Privacy Rights
California residents may request:
- Categories of personal data collected/shared
- Deletion of personal information
- Opt-out of data sharing for marketing (Note: We do not sell data)
To exercise your rights, contact: hello@ourtopclinic.com
Contact Us
For questions or concerns about our Privacy Policy or Terms, contact:
Email: hello@ourtopclinic.com
By using OurTopClinic, you agree to these terms.